Press Release: City of New Haven to Launch SCF Connect

We are thrilled to announce the integration of SeeClickFix into the City of New Haven's work Order system. When the city launches its new SeeClickFix Connect account within the next few months, New Haven will become:

  • the first city to overlay its customer relationship management (CRM) system with an entirely transparent, open-data communications platform;
  • the first city to enable smart phone users to plug information directly into the CRM through use of the SCF community reporting app (available for Blackberry, iPhone, and Android);
  • the first city that will connect a voting tool with its municipal 311 system, to empower citizens to tell their government which problems are most pressing; and
  • the first city to facilitate the circulation of its CRM data among community organizations and other non-governmental entites responsible for the public space, through use of SCF's "watch area" system.

The city has been very supportive of SeeClickFix since its founding, and we look forward to working together under the new terms of this groundbreaking partnership. New Haven's SCF issues have a 70%-fixed-rate. Let's keep the city and ourselves on our toes as we continue to speak up for what we want New Haven to be.