Stonington, Conn. (June 23, 2011) – Today, First Selectman Edward Haberek, Jr. announces a new partnership with an online reporting platform that will enable Stonington residents to submit non-emergency problems and request city services. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from potholes and graffiti to tree requests and community murals.
"Through this public forum, we're hoping to simultaneously engage and empower our residents to assist us with improving the community," Haberek said. "We like the idea of connecting government with the governed, and the governed with each other."
With the online reporting platform, residents can report quality-of-life concerns through custom service request categories via SeeClickFix.com, Facebook app, or mobile application, and provide additional information about the issue through the description or image options. Once someone submits an issue, the reporter and the town of Stonington will receive email notifications. The local government can then acknowledge the service request, route it to the proper department, and update the issue page once it's been resolved.
"SeeClickFix is one way that we can improve our communication with the people we serve while also addressing issues in a timely fashion as they arise," said Joe Bragaw, director of public works. "By allowing the public to email us issues with pictures, we can quickly assess the priority of the issues and by using this program, we can either ask for additional information and/or send out an email telling the person that the issue has been resolved."
The partnership allows residents to not only report community issues, but also view, comment on, and vote to fix problems submitted by others. Citizens can even create their own "watch areas" to receive notifications about issues reported throughout the town or just in their neighborhood, enabling them to follow the progress of all service requests.
"Since Gutenberg's printing press, technology has been used to connect citizens with their government. SeeClickFix extends this tradition by enabling citizens to harness the power of the open web," said Ben Berkowitz, SeeClickFix CEO. "We're excited to see how Stonington uses our online technology to empower its residents to take care of their offline community."
The SeeClickFix Stonington website can be found here: http://seeclickfix.com/stonington and residents can download iPhone, Android, and Blackberry apps here: http://www.seeclickfix.com/apps
SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues ranging from potholes and planted trees to garbage and graffiti. Launched in 2008, it empowers citizens, community groups, media organizations, and governments to work together and improve their neighborhoods. Through mobile web, web, iPhone, Android, and Blackberry apps, the SeeClickFix platform is the most widely-distributed citizen reporting tool in the country. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. Over 40 percent of issues reported on SeeClickFix are ultimately resolved. For more information or to report an issue, visit www.seeclickfix.com.