Raising a Rapid Reponse to Community Concerns

Another guest post from Kevin Donohue, SCF Superstar Intern!

Check out this article about SeeClickFix in a recent edition of GEOconnexion International Magazine. GEOconnexion is a popular publication for Geospatial professionals around the world, and this article focuses on the technology we use that makes it really easy for you to draw attention to issues at precise locations in your neighborhood.

This is of course a very cool feature of our service, and we're happy that GEOconnection has drawn attention to it. However, there is also a quick nod to an important element of SeeClickFix that we want to highlight: the benefit to the bottom line our services provide to municipalities looking to maximize their resources. Describing how we enable clients to keep track of the history of local repairs, "such as evaluating areas with unusually high maintenance requirements to determine possible causes and take preventative measures if appropriate," the author writes, "This allows the city to maintain the public assets it is responsible for in a cost-effective manner."

More cities are saying "goodbye" to graffiti with SeeClickFix!

SeeClickFix is often thought of as an easy way for communities to come together to address their shared challenges, and as a way for municipalities to become more responsive to their constituents. While these are definitely true, the cost savings this creates for local governments can sometimes get lost in the shuffle. The example offered in the GEOconnexion article is only the latest demonstration of this.

Consider Issue #115607 - Graffiti - which was reported 6 days ago in New Haven, and closed by our Town Green District shortly thereafter. In order to handle this before SeeClickFix, the city may have used an old fashioned 311 system, or they may have just come across it through pursuing other business. Now, they know exactly where the graffiti is, as well as what it looks like and how many people are waiting for a fix. The efficient transmission of information frees up resources that can be deployed elsewhere, allowing cities to serve their citizens for less.