Digital 311 System Will Lessen Burden on 911 for Non-Emergency Citizen Concerns During Hurricane Irene
New Haven, Conn (August 25, 2011) – In an effort to reduce the burden of non-emergency calls to municipalities affected by Hurricane Irene, online citizen reporting platform SeeClickFix is offering their issue management tools to local governments in the storm's path, at no cost. Municipalities can use the SeeClickFix dashboard to streamline residents' incoming requests and broaden citizen access to reporting non-emergency issues via web and mobile phone applications.
The SeeClickFix platform ensures residents in areas affected by the hurricane will have access to reporting non-emergency issues directly to local officials, even if phone lines are affected by the storm. Local governments and citizens can always use SeeClickFix to report and monitor non-emergency issues for free.
"Local governments who use SeeClickFix have an additional channel of communication that will provide emergency managers with more detailed local information to base decisions on during the storm," said Ben Berkowitz, CEO of SeeClickFix. "We're happy to offer a stable line of communication for citizens and local governments in need of broader access to non-emergency reporting during this historic storm."
Over 50 municipalities across the United States currently use SeeClickFix as their front-end citizen reporting tool. Clients in the path of Hurricane Irene are encouraging their residents to use SeeClickFix to report storm damage such as flooding, downed trees, structural damage and other non-emergency issues caused by the dangerous conditions expected this weekend.
Citizens can report storm damage via SeeClickFix.com or through SeeClickFix mobile applications available free for iPhone, Android and Blackberry. Once an issue is submitted, the reporting citizen and the local government will receive email notifications. Local governments using the free dashboard can then acknowledge the request, route it to the appropriate department, and update the issue once it has been resolved. The platform also allows citizens to request and receive real-time updates such as road closures and the availability of supplies. Reports submitted via SeeClickFix are publicly available, allowing important information to be quickly and efficiently disseminated.
Municipalities interested in using SeeClickFix for non-emergency issues in their community related to Hurricane Irene can get started by clicking here, as well as by emailing Irene@seeclickfix.com for more information and assistance. Staff will be on hand throughout the weekend to provide support.
SeeClickFix is a platform for reporting non-emergency issues. In the event of an emergency, please call 911.
SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues ranging from potholes and planted trees to garbage and graffiti. Launched in 2008, it empowers citizens, community groups, media organizations, and governments to work together and improve their neighborhoods. Through mobile web, web, iPhone, Android, and Blackberry apps, the SeeClickFix platform is the most widely distributed citizen reporting tool in the country. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. SeeClickFix supports the Open311 standard that promotes improved communication between citizens and their local government. Over 50 percent of issues reported on SeeClickFix are ultimately resolved. For more information or to report an issue, visit www.seeclickfix.com.