"We are hoping to leverage this comprehensive platform to increase efficiency when responding to service requests while improving the city's infrastructure and quality of life along the way," Koch said. "And, more important, SeeClickFix will help us empower the citizens we serve and push them to actively engage with each other, their neighborhoods, and us."
Currently, residents can submit requests to the Constituent Service system only through the city's website. With this partnership, however, residents will now be able to use their smartphones when participating with local government. The free SeeClickFix app is available on iPhone, Android, and Blackberry platforms.
For residents, this new tool will enable reporting of service items such as potholes and graffiti in real-time. Once the mobile app is downloaded, a resident can use the app to take a photo of the problem, select a service category, and report it to the city. The app records location information via the phone's GPS capabilities.
Another benefit of this partnership is to strengthen the existing ties SeeClickFix had with the City of Quincy. Residents could previously report issues through SeeClickFix on sites such as Boston.com and Patriotledger.com. Prior to this partnership, however, those requests were not formally logged into the city's system. Now, residents can seamlessly use SeeClickFix to report problems in the same way they had been using the constituent service system on the city's website.
"We're excited to see how Quincy promotes citizen involvement and enacts offline results with our technology," said Ben Berkowitz, SeeClickFix CEO. "With our online tool and mobile apps, we place the power directly in the hands of the city's residents and hope this partnership allows them to realize their full potential as citizens."