Enfield, Conn. -- The Town of Enfield has launched a new program that will allow residents to report quality-of-life issues and request city services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from potholes and graffiti to damaged sidewalks and storm damage.
"As new technology continues to emerge, it's important for governments to start embracing the innovative ways they can now communicate with citizens and effect change in the communities we serve," said Matthew Coppler, Town Manager. "This social customer service tool will allow us to accomplish both'and more."
With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the Enfield website, custom mobile applications (iPhone, Android, Blackberry), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, Enfield, and anyone 'watching' the area will receive an alert. The town can then acknowledge the service request, route it to the proper department, and update the request'and residents following the issue'once it's been resolved.
The partnership allows residents to not only report community issues, but also view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own "watch areas" to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.
"Being based in Connecticut, we're incredibly excited to see the Town of Enfield join surrounding communities as they use the collective power of technology, citizens, and government to improve quality of life and promote active citizenship," said Ben Berkowitz, SeeClickFix CEO. "Through our platform, the town offers broader accessibility for reporting issues, strengthens its lines of communication with residents, and works towards resolution."
SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues ranging from potholes and planted trees to garbage and graffiti. Launched in 2008, it empowers citizens, community groups, media organizations, and governments to work together and improve their neighborhoods. Through mobile web, web, iPhone, Android, and Blackberry apps, the SeeClickFix platform is the most widely-distributed citizen reporting tool in the country. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. Over 60 percent of issues reported on SeeClickFix are ultimately resolved. For more information or to report an issue, visit http://www.seeclickfix.com.