The Chelsea Record just exposed a great SeeClickFix story about an SCF user who used the platform to report a rat problem at their local church.
The City of Chelsea partnered with SeeClickFix about 1 year ago to start connecting citizens to City Hall more effectively. As documented in this article its really working for citizens.
The following blocks from the article truly outline why we built SeeClickFix and why we think this form of communication is important for local democracy from both the citizen and governance perspective.
From the citizen's perspective
From the city's perspective
"SeeClickFix has helped us get more accurate and timely information about things like potholes and downed signs; things we may have come across, but days later than those who are living or driving by the problems will see. We've got a process in place that creates a work order and is allowing us to more efficiently and effectively deal with those types of issues, and, by communicating with the public, we are generating more confidence in our ability to get things done," said DPW Director Joe Foti.
City Manager Jay Ash said the system has been up and running successfully for about a year, and the City is very pleased with how the public has embraced it and how it has helped to resolve issues that might have previously fallen through the cracks.
He said that he and Inspectional Services workers and DPW workers meet every other week to look over new or outstanding items reported through the program. They have even began encouraging users to search for new problems, such as potholes.
"The system empowers local observers to be 'eyes and ears,' looking, hearing and ultimately reporting problems that they see in the community that require a response from primarily either ISD or DPW," said Ash. "Reporters can tell us what they see by sending us a message from their computer or their phones using the SeeClickFix application. From there, the system goes to work, directing the item to the appropriate official for a review and response. Each step we take results in the person reporting the matter actually getting an email back from us with an update. We've resolved scores of issues already."