How Dunwoody Modernizes Their Public Works

A very cool find this morning is this short video from Dunwoody, Georgia about their public works department. With quick, concise info on who they are, what they do, and how to get in touch (including a great SeeClickFix mention), this is a great case of showing citizens why it's important to be involved.
People don't think of public works as first-responders like police and fire, because they respond to life threatening issues, but we are also first-responders and are out there on the front lines with the other guys.

Has your city improved communication between residents and public works? Or if you work for a city, how have you reached out to your citizens?