This past year we have seen a number of interesting trends with our partner cities. The most intriguing, from my point of view, is the rapid adoption of our "City Initiated" functionality released earlier this year. Traditionally our platform has been focused on initiating a transparent communication loop when a citizen submits a new service request to the city. While the citizen created reports are still core to what we do they only tell half the story.
The other half, is represented through service requests created by city employees. We are seeing a rapidly increasing trend of city initiated service requests on SeeClickFix, depicting an unprecedented level of commitment by city administrations to make data more open and accessible.
Recently I was chatting with Kam Lasater, our Co-founder and CSO, about the core concepts that built SCF for a proposal I was working on. He explained our approach this way,
I think this concisely summarizes what we are trying to achieve. By encouraging city staff to report on the same platform their citizens are using we build an even deeper level of transparency into the process. The fact that SeeClickFix is built with both the city employee and the citizen equally in mind still strikes me as one of our more unique qualities. Both play integral roles in the success of a city, so facilitating an open and accountable communication is only natural.