Dogfood – A Look at My Use of SeeClickFix Through Insight

The concept of dogfooding in product development implies that the product owner should also use the product. SeeClickFix has solved real-world problems for me since day one, so it has never been hard for me to dogfood our app and website.

Last night, I looked at my own use of SeeClickFix through our new client facing analytics platform,Insight.

I'm not entirely sure what value arises when other government or individual users observe oneindividual's user behavior,but I thought I would share some of the graphs that I produced from my SeeClickFix activity (note: this is not my admin account, but my everyday user account). If you would like to see some graphs pulled from your own use of SeeClickFix, send me an email and I'll take a look: ben[at]seeclickfix[dot]com.

I've shared some personal insights in the captions below each graph.

You can see a spike in the beginning of my usage. I think this is typical behavior for a SeeClickFix user, as there is usually a backlog of requests gathering in your mind. There also appears to be seasonal spikes in the early winter months and mid-summer months. I am definitely guilty of reporting overgrown properties, illegal dumping and other types of blight that pop up in urban areas in the summer. I'm also walking around more in the summer. In the winter, I try to help out my neighbors with reports related to storm damage and shoveling. You can see a spike in the beginning of my usage. I think this is typical behavior for a SeeClickFix user, as there is usually a backlog of requests gathering in your mind. There also appears to be seasonal spikes in the early winter months and mid-summer months. I am definitely guilty of reporting overgrown properties, illegal dumping and other types of blight that pop up in urban areas in the summer. I'm also walking around more in the summer. In the winter, I try to help out my neighbors with reports related to storm damage and shoveling.

Vandalism was behind many of my SeeClickFix reports in 2011, but the number of incidents to report have gone down dramatically in New Haven. You can see that pothole reports (and the number of reports in general) have gone up since I moved across town to Westville. I attribute my increased reporting to the following: longer walks to work that cover more of the city, fresh eyes on a new neighborhood, and more potholes from a very tough winter. Vandalism was behind many of my SeeClickFix reports in 2011, but the number of incidents to report have gone down dramatically in New Haven. You can see that pothole reports (and the number of reports in general) have gone up since I moved across town to Westville. I attribute my increased reporting to the following: longer walks to work that cover more of the city, fresh eyes on a new neighborhood, and more potholes from a very tough winter.

You can see that my reports in Ward 7, which is where I work, have stayed consistent. You can also tell that I have moved neighborhoods in 2014 and walk across more wards to get to work.  I'll visualize my Points of Interest on a map in a future post. You can see that my reports in Ward 7, which is where I work, have stayed consistent. You can also tell that I have moved neighborhoods in 2014 and walk across more wards to get to work. I'll visualize my Points of Interest on a map in a future post.

The City of New Haven responds to reports at a rapid rate with steady communication, even as the number of requests increase. The timeline to resolution/closure has also improved. The City of New Haven responds to reports at a rapid rate with steady communication, even as the number of requests increase. The timeline to resolution/closure has also improved.