We have exciting news! Our partner Salem, MA is piloting SeeClickFix Field Apps. SeeClickFix Field Apps are customizable web-based applications that are designed for touch-screens and high-frequency usage by officials in the field. Field Apps access the SeeClickFix platform'along with all the metrics and reporting within the CRM'but are built for narrow applications, typically within one department.
Field Apps enable city staff in the field to open or close issues with a simple one-button touch. The buttons and categories are configured to fit Salem's needs to enhance speed and efficiency.
Salem has kicked off using the Field App with their City Walk program. Constituent Services staff are targeting streets where resident-initiated SeeClickFix requests seem to be below average in volume. The staff are walking those areas and using the Field App to quickly enter service request work orders. It will also be on all Inspectional Services and other City-issued tablets.
In addition, Salem plans to deploy the Field Apps in their police cruisers -- as the officers are already on the ground around the town. They will be covering a range of different service request types from traffic signal malfunctions and downed wires to sinkholes and graffiti.