How did Macon-Bibb County use 311 to roll out their waste program?

Macon-Bibb County needed a way to pick up resident waste more efficiently, according to a recent article in The Telegraph.

First, they spent about $303,000 on about 1,700 recycling bins and 5,000 trash cans to be distributed to residents for free. These new containers will help Macon-Bibb employees while they make their rounds throughout neighborhoods to pick up trash and recycling.

As Solid Waste Director Kevin Barkley said: "We're just as excited as the residents are to get them. It makes our job easier when we can wheel or carry them right into the truck and spill it right in."


In addition, they encouraged residents to request for these free containers using the county's SeeClickFix app, the online feature that allows people to report issues to Macon-Bibb departments. By doing this, Macon-Bibb County has been able to begin to distribute the free cans to the neighborhoods with the most need first.

And it's been an extremely effective process thus far, as Macon-bibb spokesman Chris Floore said: "After we handed out more than 1,300 new trash cans earlier this year, we got another 1,683 requests through the online and mobile application and Customer Service. Using SeeClickFix has given us a much more accurate view of what is needed in our community, and people are able to see how well ' or not ' we're responding to their concerns."

Just this past September, Macon-Bibb ranked seventh in the nation among communities using the technology after resolving 1,083 issues.