How is the City of New Haven addressing old issues reported by citizens?

Cleaning up old issues can be a difficult task for our partners.

As our home base, New Haven, CT has the oldest issues on our entire platform, many of which date back to the early days of SeeClickFix. To tackle their large backlog of old issues the city is working to close numerous issues, which are over 2 years old, in a way that is efficient, while keeping the citizen in the loop.

Below is an excellent example of how to close an old issue with a relevant and clear comment:


Issues on SeeClickFix can be reopened by a citizen or government official. Because issues can be reopened, closing old issues with an informative comment is a fair and clear way to address an old issue ' which may no longer still be a problem.

As with all government communication on SeeClickFix, transparency is key!