“The City is continuously striving to raise the level of service that we provide to our residents as well as those who visit Cambridge for work, school, or leisure,” said Cambridge City Manager Richard C. Rossi. “With Commonwealth Connect, departments will be better able to receive, address, and resolve issues reported by the public while also improving communications to the public regarding the status of their request.”
Cambridge citizens will now be able to use the Commonwealth Connect iOS and Android mobile apps as well as the Cambridge website to submit issues like potholes, graffiti, and illegal dumping directly to Cambridge officials.
Commonwealth Connect allows citizens and visitors to report issues across a wide variety of categories, including trash/recycling, overgrowth, icy streets, and parks, easily via web tools and mobile apps. These reports are then forwarded directly to the right departments in the town with all the information needed to get the job done.
What gets Cambridge the most excited about Commonwealth Connect? How simple and easy it is to use. Submitting a report through Commonwealth Connect via the web or mobile apps for iPhone and Android is quick, simple, and easy. Residents can enter the address of the issue or use GPS to find their location, then they simply choose from a list of report types that send their requests directly to the appropriate department for the quickest service.
Check out this video on Commonwealth Connect created by MassIT below!
The Commonwealth Connect mobile app is available for download on Android and iPhone.