Last month, Canadian President Justin Trudeau put out a call to all Canadian residents for ideas on how to make government more open.
And, more excitingly, this open government movement in Canada is making waves beyond the federal level. Local governments are hopping on board too — in some fascinating and effective ways.
A recent Harvard case study breaks down the vision for Government 2.0 into a numerous key components:
- Increased government transparency
- Real-time public two-way communication
- Executives, managers, and workers see and collaborate around the whole picture
- Keen Awareness of the power of technology for change
- Improved efficiency
- Open data lets us find problems
- And many more!
Canadian local governments across the country are implementing projects to touch the key components of Government 2.0. One of the increasingly popular projects for Canadian municipalities has been launching SeeClickFix. SeeClickFix’s tools help a government swiftly address all 17 of the keys to Government 2.0 listed in the Harvard case study.
For example, the City of Burlington, ON has been using SeeClickFix to become more responsive, open, and transparent to their 175,780+ citizens.
With SeeClickFix, Burlington empowers their citizens with mobile and web tools to report issues directly to the right department. With these reports, citizens can attach pictures, videos, descriptions, and more to ensure the city has all the information necessary to get the job done quickly and efficiently.
In addition, the city can assign and pass issues easily within a centralized request management system. And using SeeClickFix to promote openness has led to more efficiency. Burlington, ON leads other Canadian cities in number of issues fixed — fixing 208 issues in March 2016.