WCRC needed a solution that was high customizable, easy-to-use, and powerful. Ultimately, they see two main benefits in implementing SeeClickFix: better citizen engagement and more efficiency. With SeeClickFix, citizens can easily report issues online and through their mobile app WCRC Fix It, instead of emailing or calling the front desk. They can also get real-time, automatic updates on progress and resolution of specific issues.
Internally, WCRC is using SeeClickFix to streamline their process and reduce the need for paper workflows. The mapping functionality of SeeClickFix allows them to route service requests automatically to the right district and the ability to look at an interactive map of road issues will help them work more efficiently and improve response time. WCRC is looking to the future, eliminating the need for paper and making staff better equipped and increasing productivity.
All in all, the Washtenaw County Road Commission is leading the way for county road commissions in terms of citizen engagement, transparency, and efficiency. With SeeClickFix, WCRC can better tell the story of what they do for the citizens of Washtenaw County, paving the way for a better county overall.
“We are excited to be one of the first Michigan road commissions to partner with SeeClickFix. Citizens will now be able to report issues online, and we will be able to provide better communication on the status of their requests. Moreover, our staff will be able to assign work more quickly, track progress and better understand where issues are arising so we can work more efficiently.”
Katie Parrish, Communications Coordinator
Learn more about WCRC Fix It on WCRC’s website or downloaded it for your iPhone and Android devices.