The Hillsborough Area Regional Transit Authority (HART) has become the first transit agency in Florida to directly partner with SeeClickFix.
Since 1979, HART has been “Driven to Serve You” through affordable, easy-to-use, public transportation options to enhance the quality of life of their communities. With SeeClickFix, the OneBusAway Tampa app's latest feature allows riders to report issues, provide suggestions to HART in real time, receive status updates, and monitor the progress and resolutions.
In addition, riders can vote on issues that are important to maintaining their transit system. Behind the scenes, issues and suggestions are automatically assigned to the appropriate department for immediate attention, thus streamlining the customer service process and enabling better statistical reports.
"HART is pleased to bring this additional benefit to our customers. We hope this feature will encourage our riders to work with us and stay connected through this communication feature so that we can be aware of any issues and address them quickly.”
-HART CEO, Katharine Eagan
The OneBusAway Tampa App is free to the public. However, the customer service reporting feature is currently only available on Android devices. To download the OneBusAway app visit http://tampa.onebusaway.org. Riders can also report issues to HART on www.seeclickfix.com.
SeeClickFix is honored to have partnered with the University of South Florida’s Center for Urban Transportation Research (CUTR) and HART for this project.