Day 1Mayor Mike Duggan describes why Detroit was the best city to host the 2017 SeeClickFix Summer Workshop.
Amy Sovereign, Program Management Officer for the City of Detroit, explains their strategy for rolling out Improve Detroit to the public by intelligently releasing categories of service, launching an Ambassador Program for internal support, and conducting a soft Go-Live before finally releasing the app to the people of Detroit.
Molli Ferency of Mount Pleasant, MI outlines how to launch a successful marketing campaign for SeeClickFix in your city using print media, online advertising, and instructional videos.
Amber Reynolds of Topeka, KS showed us how to simplify your 311 system and how Topeka used SeeClickFix to increase citizen engagement by 170% more than their previous call taker system in 5 months!
Dr. Herman Gray, M.D., President and CEO of United Way for Southern Michigan, reminds all of us that the work we do today to improve the quality of life in our cities, our communities, and our neighborhoods directly impacts the world our children will live in tomorrow.
Our Product Workshop showcased these new and upcoming features:
- Support Chat in the CRM - LIVE
- Updated Help options - LIVE
- Auto-assignment upon Recategorization - LIVE
- Due Dates - LIVE
- Sidebar - LIVE
- Discovery Map - Currently in beta-testing
- Work Orders - coming in JULY 2017
- New Mobile Button Design in Android - LIVE in St. Petersburg and Detroit and coming to your city in July/August!
We were honored to have Wayne Hill of Cityworks, Josh Baron and Robert Kellar of Ann Arbor, MI, Abby Arnold of Toledo, OH, Joe Vittorelli of Fayetteville, NC, and John McCabe of Oakland, CA participate in our Integrations Panel. Their expertise and experience with integrating SeeClickFix into their existing work management and communications systems highlighted the value of providing open platforms for better solutions.
Katie Parrish of Washtenaw County Road Commission details the ways that her team has used SeeClickFix to incorporate residential concerns in their efforts to improve transportation in the cities and communities throughout the county.
Day 2Tamara Kamara and Pam Weinstein of Detroit, MI gave us all a firsthand glimpse of the neighbor-to-neighbor conversations and relationships that help to fuel a cooperative effort in a community to improve the quality of life in the places we live.
Having single-handedly implemented SeeClickFix for the city of Swartz Creek, MI, Adam Zettel provided great insights on how increasing buy-in and system adoption for small towns can be scaled to larger towns and cities.
Katie Parrish and her team at Washtenaw County Road Commission describe how they were able to get buy-in for SeeClickFix from each of their team members through one-to-one training, clear value propositions for improving efficiency and productivity, and a fun app naming competition between team members.
We want to extend our most heartfelt thanks to the city of Detroit, to Mayor Duggan, Adrian Tonon, Amy Sovereign, and the city staff for hosting all of us and making this workshop the biggest and best yet! We would also like to thank everyone who traveled to join us, for your ideas, your experience, and your passion for improving your own cities and communities! We want to invite all of you to the 3rd Annual SeeClickFix User Summit right here in our own home, New Haven, CT on September 13th-14th for the official launch of the revamped iOS app!