Ferguson, MO Launches SeeClickFix for 21,000+ residents

Ferguson, MO launches SeeClickFix, a resident reporting tool for its 21,000+ residents. Community members can now connect directly with City Hall about quality-of-life issues in their neighborhoods like potholes, graffiti, illegal dumping, and more through a the SeeClickFix mobile app.

Ferguson is leading the way in Missouri with this new partnership, signaling a commitment to increasing resident engagement, government transparency, and internal efficiency. Both with an improved public-facing mobile app and internal workflow tools, Ferguson hopes to address resident concerns more quickly and effectively while maintaining a high level of customer service.

“Ferguson is excited to engage with our residents in a whole new way, through SeeClickFix.” De’Carlon Seewood, City Manager

With SeeClickFix, when a resident submits a request, it will go directly into the city’s work management system, streamlining the process from report to resolution while keeping the resident informed along the way. The easy-to-use mobile app will join already existing ways residents can submit a request, including by phone and email.

With this new technology-enabled resident engagement initiative, Ferguson aims to work more efficiently and engage more residents in the process. The city is excited to encourage residents to get more involved in their communities, and its commitment to increasing resident engagement, backed up by increased internal effectiveness, is clear.

Report an issue online at the city’s website or download the SeeClickFix mobile app (iTunes or Google Play).