Littleton is located roughly 30 miles northwest of Boston in the Nashoba valley. While settled as far back as 1686, Littleton was incorporated only in 1714. The town government serves approximately 9,000 residents, who will now be encouraged to engage directly with Littleton’s municipal departments through the SeeClickFix web and mobile platforms.
Citizens can now report neighborhood issues like potholes, broken street signs, cracked sidewalks, drainage and more - with photos, videos, descriptions, and automatic geolocation. Once an issue is reported, the resident will be kept in the loop about progress on fixing it. If citizens call issues in, they’ll be recorded into SeeClickFix to keep track of the request and automatically update them on the progress of resolution.
Chris Stoddard, P.E., the Director of Public Works in Littleton, had previously used SeeClickFix in both Fitchburg and Greenfield, MA. He believes that “SeeClickFix creates a more efficient approach to everyday issues as well as creating a platform for residents to feel engaged. SeeClickFix is a user-friendly system that both town representatives and the public can use.”
Littleton also opted to implement SeeClickFix’s Work module - an efficient and easy-to-use work order system that streamlines internal communications and workflows, while simultaneously facilitating communications with town residents. Chris Stoddard commented, “We are looking to get a better handle on the number of issues the DPW responds to, as well as developing a more efficient department, at the same time keeping the residents engaged and informed.”
Requests can be submitted online here or via the SeeClickFix mobile (download on iTunes or Google Play).