Communication is complex
Managing your services involves juggling phone calls, sticky notes, spreadsheets, and tracking down field workers and department heads. Requests slip through the cracks, citizens get frustrated, work is lost, and projects fall behind.
It doesn't have to be
SeeClickFix simplifies communication, allowing you to collect requests and manage workflow all in one place. We offer intuitive web and mobile apps to maximize your efficiency and streamline your operations.
Better communication increases participation, maximizes efficiency, and enhances the quality of service at a lower cost.
Deliver better service with SeeClickFix
SeeClickFix Admin tools are built around the four pillars of successful service delivery: Request Management, Work Management, Engagement, and Data Analysis. Each module has been designed and continually improved based on the needs of our government partners — who represent some of the most experienced government officials in the world.
Your service organization needs a trustworthy system to improve data collection, work order assignment and tracking, and citizen communication.Learn more
Your communications team needs the best channel to engage local communities and provide citizens with clear, understandable information.Learn more
Centralized request management so nothing falls through the cracks
Collect service requests via mobile apps, website forms, inbound calls emails, and tweets. Assign and route requests based on geography and type. Manage communication with citizens and staff from submission to resolution.
The Complete Solution
Everything you need to manage requests
from every channel, for every department.
- Mobile apps
- Facebook apps
- Website forms
- Call-taker forms
- Routing and assignment
- Public and private messages
- Unlimited jurisdictions
- Geographic routing
- External agency routing
Better communication tools for better work management
SeeClickFix gives your staff, supervisors, and management the best tools to get the job done. Use our intuitive, powerful web and mobile tools to help improve your organization in no time.
MODERN TOOLS FOR EFFICIENT WORKFLOW
Integrated tools for communication and workflow allow your staff to focus on getting the job done.
- Web based work orders
- Desktop, Tablet, Phone
- Easily bookmark queries
- Geo-based assignment
- SLAs and notifications
- Work orders and status flow
- @mentions on tickets
- Direct 1-1 messages
- External communication
Custom apps increase citizen engagement
Custom mobile apps are a great way to engage with citizens. SeeCickFix apps centralize services, information, and notifications into a single experience seamlessly integrated with your management tools.
YOUR BRAND, OUR PLATFORM
Leverage the SeeClickFix platform to increase citizen engagement and accessibility.
- iOS and Android
- Custom branding work
- Always up to date
- Embed any web content
- Auto dial phone numbers
- WYSISYG editor
- Geo-based messages
- Target points of interest
- Organic subscriber growth
Better data, better decisions
SeeClickFix provides insight into your operations that helps you make better decisions. Our admin dashboards, custom analysis, recurring reports, and SLA alerts give you all the information you need at your fingertips.
STANDARDIZED AND FLEXIBLE REPORTING
Analytics designed to the specifications of local government managers like you.
- Daily activity
- Issues by type and dept
- Sources over time
- Display responsiveness
- Prove nothing is getting lost
- Recurring csv exports
- Sort data in thousands of ways
- Save as a bookmark
- Export to pdf, jpeg, svg, png
SeeClickFix works with a wide variety of organizations with populations ranging from a few hundred to the millions. We would love to work with you to find a solution to meet your needs. Send us a note to get started!