In 2015, the City of Bainbridge Island, WA partnered with SeeClickFix to increase communication between citizens and government staff for its 23,000+ population. Since then, Bainbridge Island has trained multiple departments to utilize SeeClickFix. With this additional focus on getting internal staff on board, the city has seen improvements in community relations even before they have begun marketing the tool.
Area: 34.2 sq mi
In 2012, Enfield, Connecticut—a town of 45,000 on the state line with Massachusetts—had been using a web-based non-emergency service request tool for several years. Even with this tool, however, Enfield lacked a means of leveraging the collected data to gain insight into issue recurrence patterns, geographical distribution, workflow management, or operational efficiency.
In 2012, the Borough of Princeton and the Township of Princeton were consolidated into one municipality: Princeton, NJ. After the merge, Princeton needed a centralized information center for residents to connect with the newly organized services that the city provides. This information center became known as “Access Princeton” — a central hub for citizen services … Continued