User Summit 2016

Presentation : SeeClickFix Work

Learn about how SeeClickFix Work increases the efficiency of your organization’s issue management, facilitates better communications both internally and externally, and establishes a more consistent, intuitive workflow providing improved analytics using new, simplified interfaces and interactions in the CRM.

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User Summit 2016

Presentation : Setting up a 311 Center

As Communications Director in the Mayor’s Office, Ron wanted a better way to serve residents and improve communication. With a limited budget, his solution was to set up a 311 Center run by volunteers with SeeClickFix as the platform connecting everything together.

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User Summit 2016

Presentation : Communication Strategies

Learn strategies to deal with getting SeeClickFix off the ground in your community or breathing new life into your existing user base. We’ll focus on leveraging Neighborhood groups and community organizers. Denise will also relate a number of value lessons learned when the town of Macon consolidated with Bibb County.

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User Summit 2016

Presentation : Detroit Implementation and Internal Buy-In

Hear the successes and lessons learned from Improve Detroit, an ambitious 100 day plan focused on leveraging technology to connect the citizens of Detroit with their local government services, from its manager, Amy Sovereign.

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User Summit 2016

Presentation : Internal Communication

Learn about best practices for managing internal communication with SeeClickFix. Explore current and upcoming features and how they can streamline communication within your organization.

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User Summit 2016

Presentation : Co-designing a City With Its Citizens

A city exists, fundamentally, for the people of the city. So, why aren’t more people involved in the definition of what a city provides – its services, programs, and policies? Learn more about how Gainesville is using tools like 311GNV to co-design with its citizens.

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User Summit 2016

Presentation : Public Health Concerns

Learn from Bill Ward, Director of Code Enforcement at the City of Burlington, about how the City has been using SeeClickFix to collect dropped syringes safely — while leveraging SeeClickFix data to address the heroin crisis long-term. Recommended for health dept. officials, parks and recreation, police officers, social services.

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User Summit 2016

Presentation : City and County Relationships

SeeClickFix is the perfect platform for neighboring partners to use when citizen-reported issues cross jurisdictional boundaries. Examples of this will be shown through the lens of two SCF Partners in sunny Florida: the City of St. Petersburg and Pinellas County.

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User Summit 2016

Presentation : Pro-Tips for Implementing SeeClickFix

Katie and Jean worked closely to launch SeeClickFix in Sarasota County last March. Along the way, they encountered internal and external challenges that helped them both learn how to best implement SeeClickFix for an organization. Hear their successes and challenges and share pro-tips for aligning SeeClickFix with your daily workflow.

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User Summit 2016

Presentation : Charles Dickens, America’s Invisible Third Party and the Tech We Need

While American politics seems more dysfunctional than ever, there may be a silver lining in the growing number of people focused on civic renewal. But we have a challenge: we need to reimagine how we use tech not only to improve public services, but to enable a healthier democracy.

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