Setting up a 311 Center

A Presentation by Ron Cochran (Malden, MA) and Cari Tate (SeeClickFix) at the SeeClickFix User Summit 2016

As Communications Director in the Mayor’s Office, Ron wanted a better way to serve residents and improve communication. With a limited budget, his solution was to set up a 311 Center run by volunteers with SeeClickFix as the platform connecting everything together.