How Colleges Can Manage Services by Engaging their Students

A Conversation with Susquehanna University

Note: The webinar starts about 20 seconds in!

College and University staff want to fix and track campus maintenance issues quickly and easily. At the same time, students want to be able to report these issues to the right person to get the job done.

Susquehanna University has been using SeeClickFix manage services efficiently and easily by engaging their students. After implementing SeeClickFix at the beginning of the school year, Susquehanna has already over 600 app downloads from students. Of the 982 issues reported by students, Susquehanna has fixed 85%. Chris Bailey, the Director of Facilities Management, is thrilled. Issues are getting resolved faster, students are more engaged, and the campus is more beautiful than ever before.

In this recorded webinar, learn from Chris Bailey about how colleges and universities can improve service with SeeClickFix in four ways:

• Engagement: Provide students tools they know how to use.
• Efficiency: Collect and fix issues faster.
• Education: Show students, faculty, and parents the work being done.
• Empowerment: Empower students to take responsibility to turn complaints into action.

"Thousands of issues - from the annoying to the safety issues - have been fixed more quickly than we have in the past.”
-Chris Bailey, Director of Facilities Management at Susquehanna University