Using mobile and web tools to maximize efficiency
Custom Mobile Apps
City branded iOS and Android applications with hosted content management
NeedThe Houston 311 call center serves the City’s 2.1 million citizens 24 hours a day, 7 days a week. With 30,000 service requests coming in each month, improvements in efficiency had the potential to save the City large amounts of money. Furthermore, efficiency improvements would also enhance the level of service that the call center was able to deliver to its citizens. In order to improve efficiency and service quality, Houston was looking for a self-serve method for citizens to submit requests into Houston 311 easily and accurately. In addition to efficiency and service quality improvements, Houston also needed a means to promote the brand of its 311 call center. Citizen understanding and usage of the service was paramount to the success of the program.
SeeClickFix enables citizens to report problems without calling 311. A force multiplier for 311 because citizens can self-serve, which reduces calls to 311 and, therefore, lowers the Average Speed of Answer. Because of SeeClickFix, Houston 311 is now significantly more efficient.