New Haven, CT
Using mobile and web tools to increase connection and improve service
- Hosted request management and citizen communication system
- Custom Mobile Apps
- City branded iOS and Android applications with hosted content management and mobile reporting
- Website Widget
- Dynamic website reporting interface enables quick, accurate reporting
NeedNew Haven needed a way to efficiently and effectively engage with its citizens. The City was receiving a variety of phone calls and walk-ins, with citizens reporting everything from potholes and graffiti to high grass and light outages. New Haven had attempted to improve the efficiency of the reporting process by adding self-serve forms to the city website. However, no one was using the forms. Management wanted a more efficient way to engage with these citizens and route requests to the right destinations.
SolutionSeeClickFix worked with the City of New Haven to establish citizen communication channels online and via smartphones. This included installing an interactive website reporting widget, which gives citizens a quick and simple way to submit service requests from the City website. New Haven and SeeClickFix also developed a branded smartphone application, which allows for easy issue reporting as well as access to a wide range of information and web services.
These requests are channeled into the SeeClickFix request management platform, where City officials are able to engage with citizens, route requests to the correct departments and run reports.