New Haven has been using SeeClickFix for more than six years. Former City Administrator, Rob Smutts calls SeeClickFix “the universal front end for the city of New Haven”. Today, more than 17,000 or 12% of the citizen in New Haven are using SeeClickFix. The City has integrated SeeClickFix into its existing workflow, routing each request to the right place with the right information and keeping citizens engaged and informed.
In 2012, Enfield, Connecticut—a town of 45,000 on the state line with Massachusetts—had been using a web-based non-emergency service request tool for several years. Even with this tool, however, Enfield lacked a means of leveraging the collected data to gain insight into issue recurrence patterns, geographical distribution, workflow management, or operational efficiency.
Developing New Models for SeeClickFix Use on the State Level In 2013, the Utah Department of Transportation wanted to overhaul their work order management system to make it more user friendly for citizens and more labor efficient for staff. They sought a mobile-accessible tool that could introduce automation, geographic precision, and categorical specificity to issues … Continued
In 2012, the Borough of Princeton and the Township of Princeton were consolidated into one municipality: Princeton, NJ. After the merge, Princeton needed a centralized information center for residents to connect with the newly organized services that the city provides. This information center became known as “Access Princeton” — a central hub for citizen services … Continued
The 4 Key Ingredients for a Successful Municipal SeeClickFix Implementation On March 19, 2014, Huntsville, AL launched Huntsville Connect, a program that allows nearly 184,000 Alabamians to alert and communicate neighborhood concerns to the city. A public launch is essential to optimal civic engagement – It is also a testament to the hours of planning … Continued
The City of Ann Arbor has always been driven to listen to its citizens. This drive is shown in the City’s continual efforts to deploy and develop cutting edge technological solutions that evolve with the needs and habits of Ann Arborites.