SeeClickFix Product

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Product Release - v3.6

Due Dates Help You Prioritize and Plan

We are excited to announce a new feature launching Wednesday, May 10th. It’s called Due Dates and it helps you to prioritize and plan your requests for service. In SeeClickFix, organizations can track response time by setting up Service Level Agreements (SLA) for different types of service. This helps to benchmark and establish goals for … Continued

Product Release - v

New Android App and Internal Workflow Improvements

We’ve been busy working on exciting updates for release this month: a new Android design improved internal communication with easy addition of @mention handles and enhancements to integrations SeeClickFix App for Android Completely Redesigned On November 14th, the SeeClickFix Android app will be released with a completely new look and feel to improve functionality and … Continued

Product Release - v3.5

Improved SLAs and Security Protocols

We have new updates to the SeeClickFix platform that provide improvements for our partners’ data analytics and issue management! Service Level Agreements (SLAs) used internally for issue management will now be calculated by business days (Monday – Friday from 9am to 5pm) and account for U.S. Federal Holidays. This update helps provide better statistics and … Continued

Product Release - v3.4

Finding and Following Duplicate Issues (and more!)

Adding Followers to Duplicate Issues We’ve included potential duplicate issues in the Call Taker Interface. The “Potential Duplicates” are determined by approximate location (100m) and request type. These potential duplicates will be displayed as cards to the right of the Reporting Panel. Call Takers will now have the option to add the caller as a … Continued

Product Release - v3.2

Improving Experiences for Better Data

The goal of our Product Release this month is to improve the accuracy and security of your information, building trust between both citizens and governments and expanding the data collected when an issue is reported on SeeClickFix. Here is an overview of this release’s highlighted features: Adding Members to your Organization To continue building on … Continued

Product Release - v3.0

A Better Design for a Better Workflow

We’ve made some improvements to the overall design and layout of the SeeClickFix CRM – providing you with a more intuitive, enjoyable experience that is seamlessly aligned with your current workflow. The New UI To kickoff our improved redesign of the CRM, we’ve updated the toolbar on the Issue Page making it quick and easy … Continued

Product Release - v2.8

Faster, Easier Call Taking

As a call taker, your top priority is to accurately capture the right information when a resident calls in a concern. Based on your feedback, we’ve updated the Call Taker Interface for a more simple, faster way to collect the information you need when you log an issue. Now, you can quickly navigate through the … Continued

Product Release - v2.6

Our Creative Fuel

As a Product Team at SeeClickFix we have been diligently working to improve our design process and how we can better incorporate inter-departmental collaboration in our feature concepts and definitions. However, we know that this will only get us so far. SeeClickFix is fueled by the passion and initiative of local governments and the people … Continued

Product Release - v2.4

Improving Call Taking, Extending the Network

At SeeClickFix, we’ve incorporated your feedback to design a more intuitive way to handle citizen calls in addition to adding new features for expanding our network. This month’s Product Release includes some foundational steps in a larger initiative towards building an efficient, dynamic platform for handling incoming requests and managing internal workflows and communications. Today, we … Continued

Product Release - v2.2

New Tools for Communicating

When we released the CRM last May, we built in internal comments allowing our partners to communicate internally on the work that needed to be done on a particular issue. Today, we’re are releasing internal @mentions on SeeClickFix – a feature that extends the capabilities of internal communication, allowing coworkers to communicate and collaborate on … Continued